OFFICE: Dept of Decision Sciences

Lundquist College of Business

University of Oregon, Eugene, OR 97403

(503) 346-5105

FAX: (503) 346-3341



Ph.D. (ABD), Decision Sciences, University of Oregon,

Advanced to candidacy July 1993

Dissertation: "An Assessment of the Operation and Financial

Impacts on Companies of Quality Awards in the United States"

M.S., Operations Research, Oregon State University, June 1985

M.B.A., Santa Clara University, J une 1975

M.S., Statistics, University of SW Louisiana, May 1973

Thesis: "An Application of Mathematical Programming to

Linear Regression Problems"

B.S., Mathematics, University of Portland, May 1971


Graduate Teaching Fellow, September 1991--present

Dept of Decision Sciences, Lundquist College of Business,

Teaching three credit required undergraduate course in

Concepts of Production/Operations Management (POM);

Taug ht three credit elective combined graduate/undergraduate

course in Total Quality Management (TQM)

Assistant Professor of Aerospace Studies, June 1980--July 1983

AFROTC Det 780, South Dakota State University, Brookings, SD

Taught t hree credit American National Security course

Assistant Professor of Computer Science, January 1981--May 1982

South Dakota State University, Brookings, SD

Taught two credit course in FORTRAN Programming


United States Air Force, May 1971--May 1991

Retired with the rank of Major

Worked in satellite operations, personnel modeling/computer

programming/analysis, teaching aerospace studies, management of

Air Force research programs and personnel, mobility operations.

Completed four professional military education programs.


"An Assessment of the Operational and Financial Impact on Companies of Quality Awards in the United States"

Awards have always been given to recognize outstanding people or organizations for various reasons. This is also true in the area of quality. More nations, governments, and states are developing quality awards to recogn ize and praise outstanding quality control and management practices in companies. There is an innate belief that these awards not only recognize outstanding performers but also motivate other companies to excel in the area of quality. There is much anec dotal information available to support this, but almost no hard empirical data. There are exceptions, including the Government Accounting Office's report on Management Practices in 1991. In addition, several small-scale studies have been conducted, main ly of the recipients of the Malcolm Baldrige National Quality Award (MBNQA). However, much of the information is proprietary and award organizations maintain confidentiality of the data.

This dissertation will examine both the operational an d financial impact on companies of these awards. Operational impacts relate to the ability of a company's operation to meet customer needs while financial impacts relate to "bottom line" monetary and competitive issues. Specific metrics to assess these i mpacts will be developed. Manufacturing and service companies of any size, including recipients, applicants, users of the criteria for self-assessment purposes, and other companies will be evaluated using a large-scale mail survey. The survey will be p ilot tested and validity and reliability checks of the metrics will be conducted. A detailed literature search and correspondence with major quality organizations will be conducted to gather information.

There are many awards appearing on th e world scene, but this research will limit itself to quality awards in the United States only, at the national and state levels. The principal awards to be investigated include the MBNQA, established by Act of Congress in 1987; and the various state awa rds that have arisen in the past few years, either based on the MBNQA or the US Senate Productivity Award. At present, 29 states have a quality award, 8 more are developing an award, and 13 have no award planned.

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